Contact
Updated 2026-10-14 · Last checked 2026-10-14 · Early Access
The public address for this site is contact@permafrost.top. Use it for a wrong fact, a missing source, a privacy request, or a takedown. Cloudflare Email Routing forwards this address to the editorial inbox. It is not the game studio’s support queue.
I split the inboxes on purpose after reading the publisher ticket URL on the Steam support block. If I send a crash log here, the people who can read the game’s log server will never see it. If you email a correction, name the page URL and the source you think is right.
What to send here
Write to contact@permafrost.top. Include the page URL, the sentence you dispute, and a link to Steam, the publisher, or a guide. Privacy requests can use the same address. Say whether you want access, correction, or deletion of a message you already sent.
- Fact correction: page URL plus the source.
- Privacy: what you want done with mail you sent us.
- Copyright: the URL on this site and the work you own.
What to send the studio instead
Game bugs such as crashes and lost quest keys belong to Toplitz Productions support. For refunds or payment problems, use the support service of the store where you bought the game: Steam, GOG or Epic. Publisher tickets: https://www.toplitz-productions.com/tickets.html. Log uploads mentioned in Steam news: https://filehub.toplitz-productions.com. Discord: https://discord.gg/Toplitz.
Questions
What is the contact email?
contact@permafrost.top.
Can you refund my Steam purchase?
No. Submit a refund request through Steam Support. This independent fan site cannot process store transactions.
Related pages
Sources
- Publisher tickets — Game support, distinct from this site. Checked 2026-10-14.